Terms and Conditions
Last Updated: May 2026
Welcome to Felora. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
1. General Information
Felora is an online beauty and skincare store offering authentic skincare, cosmetics, and beauty-related products.
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You agree to follow all applicable laws and regulations.
- You will not misuse this website or its content.
2. Product Information
We strive to ensure that all product descriptions, images, prices, and details are accurate. However:
- Product packaging may vary slightly from images shown on the website.
- Ingredient lists and formulations may change by manufacturers without notice.
- Colors displayed on screens may differ slightly depending on device settings.
Felora does not guarantee that all information is completely error-free at all times.
3. Authenticity
Felora is committed to offering authentic skincare and beauty products sourced from trusted suppliers and distributors.
4. Pricing & Currency
- All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.
- Prices may change without prior notice.
- Promotional offers and discounts are available for limited periods only.
Felora reserves the right to correct pricing errors at any time.
5. Orders
Once an order is placed:
- You will receive an order confirmation email or message.
- Orders are subject to product availability and payment verification.
- Felora reserves the right to cancel or refuse any order if necessary.
Reasons for cancellation may include:
- Incorrect pricing
- Product unavailability
- Suspicious or fraudulent activity
- Incomplete customer information
6. Shipping & Delivery
- Delivery times are estimates and may vary depending on location and courier services.
- Delays caused by customs, weather, courier issues, or unforeseen circumstances are beyond our control.
- Customers are responsible for providing accurate delivery information.
Felora is not responsible for failed deliveries caused by incorrect addresses provided by customers.
7. Returns & Refunds
For hygiene and safety reasons:
- Opened, used, or damaged skincare and cosmetic products cannot be returned unless the item is defective or incorrect.
- Refund or replacement requests must be made within a reasonable period after delivery.
- Proof of purchase and product images may be required.
Refunds are processed only after review and approval.
8. Skin Sensitivity & Allergic Reactions
Customers are responsible for checking product ingredients before use.
Felora is not liable for:
- Allergic reactions
- Skin irritation
- Product misuse
- Individual skin sensitivities
We recommend performing a patch test before using new skincare products.
9. Intellectual Property
All website content including:
- Logos
- Branding
- Images
- Product descriptions
- Graphics
- Text
are the property of Felora and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
Felora shall not be liable for:
- Indirect or incidental damages
- Loss of data or profits
- Delays or service interruptions
- Product misuse by customers
Use of products purchased from this website is at the customer’s own risk.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
We are committed to protecting customer information and handling personal data responsibly.
12. Third-Party Links
This website may contain links to third-party websites or services. Felora is not responsible for the content, policies, or practices of external websites.
13. Changes to Terms
Felora reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Changes become effective immediately upon posting on the website.
14. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on our website:
