Privacy Policy
Last Updated: May 2026
At Felora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Details
- Name
- Email address
- Phone number
- Shipping and billing address
Order Information
- Products purchased
- Order history
- Payment details (processed securely through third-party payment providers)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate regarding purchases or customer support
- Improve website performance and customer experience
- Send updates, promotions, or marketing communications (only if you opt in)
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Payment Security
Felora does not store full payment card information on our servers.
Payments are processed securely through trusted third-party payment providers and gateways.
4. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Analyze website traffic and performance
- Enhance shopping experience
You may disable cookies through your browser settings, though some website features may not function properly.
5. Sharing of Information
We do not sell or rent customer information to third parties.
We may share limited information with trusted service providers such as:
- Delivery and courier services
- Payment processors
- Website hosting and analytics providers
These third parties only receive information necessary to perform their services.
6. Data Protection
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed as completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional updates:
- You may receive emails, SMS messages, or marketing content from Felora.
- You can unsubscribe at any time using the unsubscribe link or by contacting us.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Withdraw marketing consent
To make a request, please contact us through our website.
9. Third-Party Links
Our website may contain links to external websites or social media platforms. Felora is not responsible for the privacy practices or content of third-party websites.
10. Children’s Privacy
Felora does not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
11. Changes to This Privacy Policy
Felora reserves the right to update or modify this Privacy Policy at any time.
Changes become effective immediately upon posting on the website.
12. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us through:
