Dispatch Time & Shipping Policy
Last Updated: May 2026
At Felora, we aim to process and deliver your orders as quickly and safely as possible.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods, holidays, or high-order volumes, processing times may be slightly delayed.
Customers will receive confirmation once the order has been dispatched.
2. Dispatch Time
Once your order is processed:
- Orders are dispatched through trusted courier and delivery partners.
- Dispatch timelines may vary depending on stock availability and delivery location.
Felora strives to dispatch all orders promptly while ensuring products are securely packed for safe delivery.
3. Shipping & Delivery
Sri Lanka Delivery
Estimated delivery times:
- Colombo & Suburbs: 1–3 business days
- Other Areas in Sri Lanka: 2–5 business days
International Shipping
- International shipping availability and delivery times may vary depending on destination country and courier services.
- Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
4. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, size, and delivery location.
- Free shipping promotions may apply to selected orders or campaigns.
5. Tracking Information
Where available:
- Tracking details will be provided after dispatch.
- Customers can use the tracking number to monitor delivery progress.
6. Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to:
- Courier service interruptions
- Weather conditions
- Customs processing
- Public holidays
- Incorrect shipping details provided by customers
Felora is not responsible for delays caused by third-party courier services or circumstances beyond our control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate:
- Shipping addresses
- Contact numbers
- Recipient details
Felora is not liable for failed deliveries or additional charges resulting from incorrect information provided by customers.
8. Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
- Please contact us as soon as possible with your order details and supporting photos if applicable.
- We will work with the courier service to investigate the issue and assist where possible.
9. Contact Us
For shipping or delivery inquiries, please contact us through:
